Technical Support Analyst (Operations)

The Technical Support Analyst will be responsible for the planning and execution of Source Code Promotion and Version Control.

Principal Duties and Responsibilities:

  • Provide specialized experience and expertise in Software Deployment Release, Software Configuration Management and Version Control, Source Code Promotion, and

DevOps tools and practices

  • Troubleshoot and resolve issues with Rational Tools
  • Support version control activities on the IBM mainframes
  • Develop and update 508 compliant Documentum (DocIT) user/training guides
  • Support automated deployments and incorporation of new tools

Required Skills:

  • Hardware and software skills to operate Linux/Unix Systems, Endevor, DRIVE, Rational Tools (e.g. ClearCase) and Nexus Repository
  • Systems and/or Software experience: Windows 7 or later, SharePoint, MS Office product suite: Word, Excel, Access, PowerPoint, developing and writing technical reports, analysis and whitepapers.
  • Rational tools expertise in UNIX and Windows environments to install, configure, customize, issue resolutions, and provide user training and mentoring.
  • Expertise creating Versioned Description Documents (VDDs) and developing Build Support Tools (BST) scripts.
  • At least 5 years’ experience with Internal Revenue Service mainframe and server configuration management support that includes UNIX shell and PERL scripting, KISAM, SharePoint, DocIT, and ITIL.
  • Expertise with Tier I configuration management tools including Endevor and SQuA
  • 5 years’ experience in establishing standards, supporting and creating Endevor packages.
  • Expertise with Tier II configuration management tools including:
    • Rational ClearCase and ClearCase Multi-Site
    • Rational ClearQuest and ClearQuest Multi-Site
    • Rational Requisite Pro
    • Rational Team Concert
    • Rational Build Forge
  • At least 5 years’ experience implementing, deploying, customizing and supporting ClearCase, ClearCase UCM, UNIX Shell scripting and PERL scripting in the Internal Revenue Service environment.
  • At least 5 years of experience utilizing various DevOps tools and technologies (e.g. deployment/release, containers, repositories, etc.)
  • Excellent communication skills both verbal and written; formal presentation and documentation experience.

Specialized Experience:

  • Software Deployment Release
  • Software Configuration Management and Version Control
  • Source Code Promotion
  • DevOps tools and practices
  • CMMI Level 2 Key Practices
  • IRS  Enterprise Life Cycle