“eTel afforded exceptional service to the IRS. Given what I know about eTel’s ability…, I would recommend them for similar requirements in the future.”

“eTel was a seamless extension of the government team and were a key enabler of the ability to move all functions of the office over to government staffing. The service provided was a successful blend of reliable advisory and administrative support that was effectively scaled to meet the current and projected requirements.”

“eTel personnel are seasoned professionals who understand both the client environment and the underlying technology. This knowledge and practical experience is important in identifying potential issues and in risk assessment / mitigation.”

“We were particularly impressed by their management of critical path scenarios and quick decision making to provide timely solutions. Contractor implemented very well defined processes and governance. They did a very good job of expectation and delivery management.”

“eTel Team’s appointed PM clearly was able to exceed project stakeholder expectations. eTel was always upbeat about using new and innovative technologies… and provided very active management and visibility into schedule, cost, and deliverables.”

“Very good at understanding how a specific process should work in our environment but more importantly, knows how to document the details in appropriate procedural manuals with pictorial workflow graphics.”